E-shopping, the store refunds less money, how act?

How do I ask for a refund?

Refund Request Letter—Why Is It Important?

1. Ask for a refund in a polite and formal language.
2. Include details about the product—what was purchased, when, and what the price was.
3. Explain why you want to return the item.
4. Mention relevant aspects of the transaction such as dates and place of delivery.

Which are the consumer rights?

Consumer Rights and Responsibilities

• Right to safety.
• Right to choose.
• Right to be informed.
• Right to consumer education.
• Right to be heard.
• Right to Seek redressal.
• Consumer Protection Act.