You should notify the sender (not the courier) and await their instructions but you are not required to do any more than that. It is up to the sender to arrange and pay for collection of the duplicate delivery. If that is not cost effective then they may tell you to keep it.
Do I have to return a duplicate shipment?
If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift… You have no legal obligation to notify the seller. However, it is a good idea to write a letter to the company stating that you didn’t order the item and, therefore, you have a legal right to keep it for free.
Can you keep extra items sent to you?
You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren’t permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.
What happens when a company sends you the wrong item?
Delivery of the wrong item(s)
You should contact the retailer and complain about this to see what the next steps are. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve the issue. You should not have to pay the delivery costs for returning the incorrect item.
How do I return a duplicate item on Amazon?
Go to Your Orders > Cancel Items. Select the items you wish to cancel and then Cancel Checked Items. If you realized too late that you ordered something and it’s already shipped, then go to Your Orders > Return or Replace Items.
Can you keep a duplicate delivery?
The answer is yes and no, according to Citizens Advice. Items that firms send to you, but you didn’t actually order are called “unsolicited goods”. You’re well within your rights to keep them. You have no obligation to send them back to the company or to pay for them.
What happens if a company sends me two items?
The basic rules in Australia? If a business sends you unsolicited goods (whether by mistake or as a promotional item), it can attempt to recover them. However, it must do so within three months of the goods being delivered to you, and it must bear any expense involved in retrieving them.
How do I cancel a duplicate order on Amazon?
In future if this happens again ask the customer to go to their order page and select cancel order against the unwanted item. You will then receive an email saying customer xxx wants to cancel order yyy and you will know from this that the request has been tagged as a customer requested cancellation by Amazon.
What happens if you send the wrong item back to Amazon?
If you accidentally sent the wrong item to Amazon, please contact Customer Service as soon as possible. Amazon cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Amazon.
How do I contact Amazon about the wrong item?
Request an A-to-z Guarantee Refund
- Go to Your Orders.
- Locate the order.
- Select Problem with order.
- Select your problem from the list.
- Select Request refund.
- Enter your comments in the text box.
- Select Submit.
Can I keep an item I didn’t order?
Under state and federal law, recipients of unordered merchandise may keep the goods and are under no obligation to pay for or return them. The recipient may treat the merchandise as an unconditional gift—and may use or dispose of the merchandise as he or she sees fit.
Do I have to return an incorrect item?
Receiving the Wrong Item
If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer’s money in full — including shipping costs. You can ask the customer to return the item, but he has no legal obligation to do so.
What do I do with a package that is not mine?
When you receive a mistaken delivery, call customer service for the delivery company and explain the situation. Give them the tracking number on the package, as well as the name and address on the package if it’s different from yours. The company will come and pick up the product within a reasonable time frame.
What if I receive something I didn’t order?
Federal law may allow recipients to keep items they received but did not order. Recipients are under no obligation to pay for unsolicited merchandise and can consider it a gift. If you don’t want the item, you can donate it or simply dispose of it and do not have to return it.
How do I write a letter of wrong delivery?
On <date> I received the wrong product. The item sent was a <name of product>. The product you delivered is not in accordance with the purchase contract I concluded with you. I therefore herewith request you to send me the right product free of charge within 7 days of the date in this <letter/email>.
How do you apologize to customers for wrong product?
Follow up with the customer.
- Say you’re sorry. It sounds obvious, but the first thing you should do is apologize. …
- Admit you were in the wrong. …
- Offer an explanation of what happened. …
- Acknowledge the customer’s goals. …
- Give a clear next step. …
- Ask for forgiveness. …
- Don’t take it personally. …
- Provide customer feedback options.
How do you write a complaint letter about the wrong product?
Information To Include in Your Letter
- Give the basics.
- Tell your story.
- Tell the company how you want to resolve the problem.
- Be reasonable.
- File your complaint.
- Your Address.
- Your City, State, Zip Code. [Your email address, if sending by email]
Which letter is written when one receives a damaged or incorrect consignment?
Complaint letter sample is given hereunder for your reference. Dear Sir/Madam, I had ordered some products from your company a few days back. However, I am shocked to have received the products today in damaged form.
What do you do when you Realise you’ve bought a damaged item?
Here’s the lowdown on how to complain and what to ask for.
- Contact the retailer with evidence of damage.
- Returning a damaged item promptly.
- Confirm payment for returns.
- Get your money back for missed timed deliveries.
How do I ask for a refund or replacement?
Refund Request Letter—Why Is It Important?
- Ask for a refund in a polite and formal language.
- Include details about the product—what was purchased, when, and what the price was.
- Explain why you want to return the item.
- Mention relevant aspects of the transaction such as dates and place of delivery.