19 April 2022 18:12

Where can I complain about a credit card?

To submit a complaint, consumers can:

  • Go online at www.consumerfinance.gov/complaint/
  • Call the toll-free phone number at 1-855-411-CFPB (2372) or TTY/TDD phone number at 1-855-729-CFPB (2372)
  • Fax the CFPB at 1-855-237-2392.
  • Mail a letter to: Consumer Financial Protection Bureau, P.O. Box 4503, Iowa City, Iowa 52244.

How do I complain about a credit card company UK?

To start your complaint, visit the Financial Services Ombudsman website find out more about the process and submit a complaint or call 0800 0234 567.

Who regulates credit cards in the UK?

Financial Conduct Authority

Financial Conduct Authority
The FCA have rule-making, investigative and enforcement powers that they use to protect and regulate the financial services industry. MBNA is entered on the Financial Conduct Authority’s register (fca.org.uk/) with Financial Conduct Authority Register Number 204487.

Who regulates credit card in Canada?

The Financial Consumer Agency of Canada

5 (1) The Financial Consumer Agency of Canada, established under section 3 of the Financial Consumer Agency of Canada Act , is responsible for supervising payment card network operators to determine whether they are in compliance with the provisions of this Act and the regulations.

How do I report a credit card company in Canada?

Financial Consumer Agency of Canada (FCAC)

If you believe your credit card company has violated the Code of Conduct, you can make a complaint to the Federal Consumer Agency of Canada (1-866-461-3222).

How do I get a refund from a credit card?

Call up your credit card provider and tell them what happened, and be ready to provide details of the time of the transaction and value of the purchase, and what went wrong. They might have to speak to the merchant first and take a few days to decide, or they could simply give you a refund on the spot.

Does the ombudsman charge a fee?

Ombudsman Services is free to consumers. We are funded by the fee a company that is signed up to our scheme pays to have each complaint reviewed. This covers the cost of us handling the case. This has no bearing on our decisions.

How do I take legal action against my credit card company?

Complain to Consumer Financial Protection Bureau. The CFPB began accepting complaints against credit card companies in 2012. You can file a complaint on-line, by phone or by mail. You should also file the same complaint with your state Attorney General.