Receiving a product after getting a refund
What happens if I receive a package after refund?
Contact the company and let them know you have received the product even though the cancellation was made. Ask them if they want you to ship it back (this implies that they pay for shipping since it was their error).
What happens if you receive eBay item after refund?
You are out the money AND the item, unless you had it insured and filed a claim. eBay will not repay you. The buyer, most likely will not respond.
Can you keep a refunded item on Amazon?
What Is Amazon’s Refund Policy Without Return? The company’s Conditions of Use states that Amazon doesn’t take title to returned items until it arrives at their fulfillment center. A refund could be granted without needing a return, but this is decided solely at Amazon’s discretion.
Does a buyer need to accept a refund?
Buyers can always submit a return request, even if your returns policy says you don’t accept returns. Whether you need to accept the return depends on their reason for opening the return.
How do you know if a buyer is scamming you on eBay?
Buyer offers more than the listed price for an item
- The buyer making an offer above the asking price to cover ‘agent fees’ or miscellaneous extra shipping fees, often abroad.
- The buyer makes an over payment by mistake.
- The buyer really wants the item and is willing to be generous.
Can eBay force a refund?
Can I refuse to give a refund on eBay? Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. If they decide the request is reasonable, then they will process the request and transfer the money from the company’s funds to the buyer.
Do I have to return an item sent in error?
By law, companies can’t send unordered merchandise to you, then demand payment. That means you never have to pay for things you get but didn’t order. You also don’t have to return unordered merchandise. You’re legally entitled to keep it as a free gift.
Does a private seller have to accept returns?
As a private seller, you must accept a return if the item was not as described in the product listing. So for example, if you said something was new, and it had 11 Page 13 clearly been used you would need to pay for return costs and refund the cost of the item.
Do sellers have to pay return postage?
The seller should pay for return postage or refund the additional cost of return when they perform the refund on the goods. Most buyers don’t trust sellers to do this so you’ll probably hit an A2Z unless you provide a prepaid returns label or offer to collect.
Do I have to pay return shipping if item is not as described?
Item not as described
eBay will look at the item description and any other details – if they decide the item doesn’t match the description, eBay will ask the buyer to return the item but you will be responsible for return postage costs. The buyer must send the item back within 14 days of starting a return.
Who is liable for return postage?
Who pays postage for returns? The retailer is normally responsible for the cost of any returns (as specified in the Consumer Contracts Regulations), but this depends on the terms and conditions of the retailer. However, you are not expected to pay for postage when returning faulty products (as explained above).
Who is responsible for return shipping cost?
On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label, as well as coordinating return shipping logistics with the carrier.
Why do I have to pay return shipping?
You pay for return shipping if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return shipping.
Do online retailers have to refund postage?
According to the Consumer Contracts Regulations, introduced in 2014, customers who return items should get a refund for the price of the goods and the standard postage costs they paid for home delivery.
Who pays for return if item not as described?
Who pays for return postage? The seller pays for return postage if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.
Can a store refuse to give a refund?
In the U.S., there’s no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC’s “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Do I have to pay to return a defective item?
Under implied warranty laws, you have the right to defect-free merchandise regardless of any restrictions imposed by a store’s return policy. In the U.S., by law any purchase includes an implied warranty—that items you buy are defect-free and will remain so for a reasonable amount of time.