How do you contact flow?

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How do I make a contact flow?

Create an inbound contact flow

1. In the navigation pane, choose Routing, Contact flows.
2. Choose Create contact flow. …
3. Type a name and a description for your contact flow.
4. Search for a contact block using the Search bar, or expand the relevant group to locate the block. …
5. Drag and drop contract blocks onto the canvas.

How do I get contact flow ID?

Find the contact flow ID

1. Log in to the Amazon Connect console with an Admin account, or an account assigned to a security profile that has permissions to view contact flows.
2. On the navigation menu, choose Routing, Contact flows.
3. Select the contact flow you want to use.

What is Amazon contact flow?

A contact flow defines the customer experience with your contact center from start to finish. Amazon Connect includes a set of default contact flows so you can quickly set up and run a contact center. However, you may want to create custom contact flows for your specific scenario.

How do I set up contact flow on Amazon Connect?

Quote from video on Youtube:In order to create a contact flow go to routing. And click contact flows now here you can see a lot of sample contact flows that came with this Amazon Connect instance.

How do I delete a contact flow?

You can’t delete a contact flow.



To get obsolete contact flows out of your way, we recommend appending zzTrash_ to their name. This will also make them easy to find should you want to reuse them in the future.

What is Amazon instance?

You can have multiple instances of Amazon Connect. Each instance contains all the resources related to your contact center, such as phone numbers, agent accounts, and queues. In this tutorial, you open Amazon Connect, create an instance of Amazon Connect, and claim a phone number that you can use for testing.

How do you import contact flow?

To import a contact flow

1. Log in to your Amazon Connect instance. …
2. On the navigation menu, choose Routing, Contact flows.
3. Do one of the following: …
4. Choose Save, Import flow.
5. Select the file to import, and choose Import. …
6. Review and update any resolved or unresolved references as necessary.

How do I turn on contact flow logs?

Step 1: Enable logging for your instance

1. Open the Amazon Connect console.
2. Choose the instance alias for your instance.
3. Choose Contact flows.
4. Scroll to bottom of the page. Select Enable Contact flow logs and choose Apply.

What is routing profile in Amazon Connect?

A routing profile determines what types of contacts an agent can receive and the routing priority. Each agent is assigned to one routing profile. A routing profile can have multiple agents assigned to it.